In this course, the learners will be introduced to the concepts and the general principles of assisting dentists in the form of performing secretarial work and will acquire the skills necessary for this field.
Professional ethics and social relations
Office formalities and dress code
Verbal and virtual communication
ISO and standards
Time management, job descriptions and checklists
Arrangement of appointments in person and by phone
Warehouse management systems
Creating a monthly office calendar
Standardization of symbols and colors
Documentation of papers
Development of organizational creativity
Crisis management in the work place
Communication with organizations
Basic principles of administrative follow-up
40 Hours (36 hours of theory + 4 hours of practice).