overview
In this course, the learners will be introduced to the concepts and the general principles of assisting dentists in the form of performing secretarial work and will acquire the skills necessary for this field.
content
- Professional ethics and social relations
- Office formalities and dress code
- Verbal and virtual communication
- ISO and standards
- Time management, job descriptions and checklists
- Arrangement of appointments in person and by phone
- Warehouse management systems
- Creating a monthly office calendar
- Mid-term exam
- Standardization of symbols and colors
- Documentation of papers
- Development of organizational creativity
- Crisis management in the work place
- Communication with organizations
- Basic principles of administrative follow-up
Course Length
40 Hours (36 hours of theory + 4 hours of practice).